Mohammad Shahid Raza

About Mohammad Shahid Raza

I am a process-driven and highly competent IT Access Administrator with 5+ years of experience in IT operations and support. My expertise lies in installing and configuring software, hardware, and networks, along with a strong knowledge of IT support, Active Directory, Okta, Office 365, Exchange, Access Management, and PowerShell.Key Skills- Active Directory (AD) and Identity Access Management (IAM) Administration- Okta Administration- Office 365 and Exchange Administration- User SSO Access, OU, and group management- PowerShell scripting for automation- License assignment and Mailbox & DL creation/modification- User creation and access management.One of my key strengths is my proficiency in PowerShell scripting, which enables me to streamline processes, automate tasks, and improve overall efficiency.Additionally, I possess hands-on knowledge in various areas including Digital Marketing and Search Engine Optimization (SEO), WHM, WHMCS, cPanel, WordPress, DNS Management & Domain Hosting, Google Analytics, Google Webmaster, Bing, and Microsoft Clarity. I also have experience with MySQL Database, Cron Jobs, and Automation setup.Moreover, I have a basic understanding of programming languages such as C, HTML, PHP, and CSS. Furthermore, I have familiarity with cloud platforms like Microsoft Azure, AWS, and GCP.Lastly, I am proficient in MS Office, including MS Word, MS PowerPoint, MS Excel, and Outlook.I am passionate about leveraging my skills and knowledge to drive efficient IT operations and provide reliable support. Let\'s connect and explore potential opportunities to collaborate!

Experience

1. Lead, Information Technology

   Concentrix

   Feb 2025 — Present · Gurugram, IN

   Second-level support provider for LAN, SSO ID policies, OU, and Security Group updates in Active Directory, ensuring smooth operations and adherence to security protocols. • Proficient in access enablement and disablement, including MFA activation or deactivation, to maintain a secure access management system. • Utilising PowerShell scripts for efficient execution of bulk Zimbra-Office365 migrations and license assignments, minimizing manual efforts and maximizing productivity. • Expertise in creating and managing various types of user IDs, such as Client IDs, Privileged IDs, CyberArk, and Verint IDs, tailored to meet specific requirements. • Responsible for creating and updating distribution lists (DL) and shared mailboxes based on organizational needs, ensuring effective communication channels. • Leveraged Excel VLOOKUP and Macros to automate daily tasks, such as handling dump files, leading to improved data management and time-saving benefits. • Collaborated with the company’s mapping tool to accurately assign organizational units (OU) and mailboxes for new joiners, streamlining the onboarding process. • Consistently resolved incidents and achieved monthly targets within agreed service level agreements (SLAs) using the BMC Helix ticketing tool. • Actively collaborated with the Cloud Support team to optimize processes and automate routine tasks, enhancing overall operational efficiency.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Civil Engineering

  2014 — 2018

• Central Academy

  High School, Science

  2009 — 2011

• Central Academy

  Intermediate, Mathematics

  2011 — 2013