Imran Khan
Director of Product Operations - Global Commercial Services @American Express
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WORK HISTORY
Director of Product Operations - Global Commercial Services @American Express
City Of London, GB
Leading the strategy and execution of product operations in the Core Digital Experiences Middle Market team for Global Commercial Services.Leading the team to define, scale, and optimise the processes, tools, and strategies that enable product teams to efficiently build and launch large initiatives. Responsible for focusing on standardising workflows (intake, roadmap, delivery), enhancing cross-functional collaboration (Product, Engineering, Design), improving data-driven decisions, ensuring alignment with business goals through robust reporting and governance and introducing AI to standardise product tooling.
EDUCATION
University of Hertfordshire
Bachelor of Science (BSc), Business Information Systems
SKILLS
ABOUT IMRAN KHAN
A Google, BQF and SAFe Agile accredited and experienced product leader with a customer experience design, user research and commercial leadership background.Product and project management in Travel, Telecommunications, Financial, Energy, Insurance, Food and FMCG industries to deliver customer satisfaction, marketing, commercial and productivity improvements.Full product management including UX design, engineering, user research, CMS content development, CRO (AB/MV testing) and delivery in an agile sprint/scrum/kanban cadence.Owned infrastructural back end and front end changes for web, responsive web and mobile app with complete management of idea generation, strategy, proposition, design, testing and release launch.Experienced in aspects of AI; data science/machine learning and also full involvement in SEO and SEM optimisation and projects.Director level leader managing teams of 5+ associate, product, senior and group product managers.Outside of work; a commuting father, traveller, reader, shopper, foodie, volunteer, governor, fundraiser, marathon runner and road cyclist.
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