Imran A.
Customer Success Leader | Global Client Solutions | Digital Transformation & CRM Expert
- Role
- Customer Success Manager at ICIMS
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Imran A.
As a Customer Success Manager | Global Client Solutions, I leverage over a decade of…
Experience
Customer Success Manager
Jul 2024 — Present · Hyderabad, IN
As a Customer Success Manager, I help businesses maximize the value of iCIMS’ Applicant Tracking System (ATS) by ensuring smooth onboarding, implementation, support, and renewals.Core Responsibilities: ATS Implementation & Optimization – Configure and optimize the platform to streamline hiring processes. Customer Support & Success – Provide ongoing guidance, troubleshoot issues, and enhance user adoption. Renewals & Retention – Drive contract renewals and identify opportunities for expansion. Data-Driven Strategy – Utilize Clari, Salesforce, Gainsight, and Tableau to track customer health, forecast renewals, and improve engagement. Project & Stakeholder Management – Collaborate with internal teams to execute strategic initiatives and ensure customer success.Focused on helping businesses hire smarter and faster, I align technology with customer goals to drive long-term success.
Education
Jiwaji University
Bachelor's degree, Marketing
2008 — 2011
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