Imran H. H.

About Imran H. H.

I’m a Senior Client Services Analyst at Fragomen and the primary point of contact for a Fortune 10 technology client. My work sits at the center of immigration, global mobility, and complex stakeholder coordination, where accuracy and judgment matter.I do well in high-pressure environments. I’ve built Excel-based automation that sped up labor certification and billing workflows, surfaced risk earlier, and reduced compliance delays. During COVID, I coordinated support for more than 2,100 Americans and manage over $250K annually in consular transactions.My background spans client services, global mobility operations, and finance-adjacent work, with a strong focus on making messy systems clearer and more reliable.I’m now expanding into global mobility strategy, analytics, and finance while preparing for an MBA. I’m always open to thoughtful conversations with people working in operations, finance, innovation, or navigating similar paths.

Experience

1. Senior Client Services Analyst

   Fragomen

   Oct 2024 — Present · San Diego, CA, US

   Serve as the primary liaison between the firm and clients, who’s one of the leading tech firms, guiding them through the H-1B extension process and managing communications, dropboxes, and client protocol queries within the defined Service Level Agreement (SLA).• Generate and analyze reports, including SLA metrics, expiration tracking, and client status updates.• Ensure accuracy and consistency of data across systems through regular audits and quality control checks.• Leverage tools such as XLOOKUP, macros, and conditional formatting to analyze case data, identify critical cases requiring immediate attention, and initiate escalations to ensure timely progress.• Assist in the development and revision of client protocols, fee schedules, and internal process improvements.• Oversee immigration-related mail handling: scanning, distribution, and internal tracking.• Prepare documentation and materials for client use and internal distribution, including high-volume administrative support for projects.• Monitor deadlines and ensure timely follow-up with both clients and internal stakeholders.• Provide mentorship and informal support to junior analysts or new team members.• Contribute to special projects, ad hoc reporting, and operational initiatives• Ensure Labor Condition Applications (LCAs) are accurately prepared, signed, and submitted within designated timelines.• Monitor case workflows to prevent delays, ensuring smooth and efficient processing of all applications.• Lead the initiation and coordination of cases using our proprietary systems, including accurate data entry, system updates, client communication, and billing inputs.

Education

• European Standard School

  High School, High School/Secondary Certificate Programs

• Sacred Heart Tutorial

  Primary School, Elementary Education and Teaching

• British Council

  Ordinary & Advanced Level, Science and Accounting

• Brac University

  Bachelor's degree, Finance and HR