Imran Ali

About Imran Ali

I started my exciting professional career journey in the year 2012. Accomplished…

Experience

1. Service Delivery Manager

   Cognizant

   Apr 2021 — Present · Bengaluru, IN

   Prioritizing stakeholder management, including the identification of key stakeholders, maintaining consistent communication, managing expectations, and adeptly resolving conflicts.• Crafting SOPs and implementing automated processes contributed to a notable reduction in manual efforts, yielding impressive time savings of 80% of time per associate monthly. • Showcasing expertise in meticulous planning, strategic resource allocation, proactive risk management, and stringent quality control to consistently exceed client expectations.• Outperform with maintaining 100% bandwidth availability during peak seasons and suc-cessfully managing shrinkage to less than 12% during Business as Usual (BAU) operations.• Develop with leveraging effective project management methodologies to ensure the seam-less execution of initiatives with a focus on meeting or surpassing client expectations.• Accomplished a remarkable 97% of the overall advertising goal for the year 2023.• Implementing change management processes when necessary, ensuring stakeholders are well-informed and prepared for any adjustments to the service delivery process.• Leading a dynamic team of over 80 Account Managers and coordinating with 6 Team Leads, overseeing robust relationships with 2800+ advertisers on Amazon\'s platforms.• Accomplish with engaging in continuous monitoring and reporting, delivering timely up-dates to stakeholders, and facilitating agile responses to evolving project needs.

Education

• Karnataka State Pre-University Board

  12th, Business/Commerce, General

• Bangalore University

  Bachelor's degree, Business/Commerce, General