Imran Uddin
Servicenow System Administrator @Methods
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WORK HISTORY
Servicenow System Administrator @Methods
ServiceNow System Administrator supporting UK Health Security Agency (UKHSA) platforms across BAU operations, enhancements, and reporting within a ServiceNow Partner environment.• Administer and support core ServiceNow ITSM modules including Incident, Problem, Change, Request, and Service Catalog.• Provide day-to-day platform administration, user support, and troubleshooting, including user administration, roles, groups, and access controls (ACLs).• Assist with catalog items, workflows, and automation.• Perform instance management activities including cloning between Development, Test, and Sandbox environments, and post-clone validation.• Participate in platform upgrade activities, including testing and support for upgrading the ServiceNow platform to the Zurich family release.• Build and maintain dashboards and reports to support operational monitoring and service reporting requirements.• Configure and maintain Service Level Agreements (SLAs) including definitions, conditions and schedules.• Collaborate with project and service teams to deliver platform enhancements aligned with client and business needs.• Support and contribute to improvements in ServiceNow processes and platform configuration to enhance service delivery.• Maintain documentation and knowledge articles to support BAU operations and continuous improvement.
EDUCATION
University of Westminster
BSC(Hons), Information Systems
SKILLS
ABOUT IMRAN UDDIN
ServiceNow System Administrator with a strong background in Service Desk, Desktop Support, and Major Incident Management. Experienced in administering and supporting the ServiceNow platform to streamline IT service delivery, improve incident and request fulfilment, and enhance operational efficiency.Proven ability to diagnose and resolve complex technical issues while maintaining a customer-focused approach. Skilled in configuring and supporting ITSM processes, collaborating with cross-functional teams, and driving continuous service improvements.Committed to delivering reliable, efficient IT services and improving user and stakeholder satisfaction through effective platform administration and process optimisation.
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