Imran Hossain Showrov
Assistant Team Lead @Dollarama
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WORK HISTORY
Assistant Team Lead @Dollarama
CA
EDUCATION
Memorial University of Newfoundland
Master's degree
South Asian University
Master of Science (M.Sc.)
Shahjalal University of Science and Technology
Bachelor of Science (Engineering)
ABOUT IMRAN HOSSAIN SHOWROV
Summary:* Highly motivated Technical Support Specialist with over 4 years of experience diagnosing and resolving software and hardware issues.* Proven ability to troubleshoot complex technical problems and provide exceptional customer service.* Skilled in training users on office productivity and cybersecurity tools, empowering over 80 employees. Key Technologies:* Language : Python, Java, Javascript • Database : Oracle, SQL, MySQL, Jquery • Tools : VS Code, Skype, Teamviewer, Microsoft Teams • Operating System : Microsoft Windows, Linux • Help Desk Ticketing System : Zendesk • Scripting : Bash, Shell • Specialties : Network Troubleshooting, Technical documentation, Customer service, Software support, Hardware support
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