Imran Rizvi
Manager at Vodafone Idea Limited II Ex Jio Point Lead at Reliance Jio Infocomm Ltd || Ex Kotak Mahindra Bank Ltd || Ex Vodafone Idea Ltd || Ex Just dial Ltd
- Role
- Franchise Lead at Vodafone Idea Limited
- Location
- Muzaffarnagar, UP, IN
- LinkedIn followers
- 500 followers
About Imran Rizvi
I am a competent professional with 9+ Years of experience in customer service, sales…
Experience
Franchise Lead
Jul 2025 — Present · Muzaffarnagar, IN
Achieve sales targets for all product lines: voice, postpaid, data, VAS (value-added services) etc. Drive up‑selling and cross‑selling at franchise stores (mini‑stores) to increase average revenue per customer. Ensure revenue growth via the “VIMS” (Vodafone Idea Mini Stores) Channel / Franchise ManagementOversee and manage franchise stores ( mini stores) in a Muzaffarnagar zone – this includes selection of partners, store location, setup, and expansion plans. Coach and monitor franchise / channel partners: ensure they follow company processes, maintain desired quality, adhere to norms. Resolve issues specific to the franchise or mini‑store quickly (stock outs, process breakdowns, customer complaints) within defined timelines. Stock & Supply Chain OversightEnsure stock / inventory availability at all stores, ensuring norms are met (e.g. safety stock, display norms). Customer Experience & Quality AssuranceMonitor quality of customer acquisition (ensuring that new customers are acquired properly, documentation, etc.) Ensure good customer service at franchise stores, manage walk‑in customer satisfaction. Reduce churn / customer loss in franchise channels. Store / Zone ExpansionPlan, facilitate and execute rollout of new franchise or mini‑stores in the assigned geography to expand presence. Identify and onboard new partners/franchisees. Performance Monitoring & AnalyticsRegular reporting of performance at store / zone levels; feedback loops with franchisees. People & Stakeholder ManagementManage, motivate and review performance of franchisees or store staff; ensure high levels of partner motivation. Ensure franchise / stores are profitable. Monitor costs vs revenues. Adherence to Norms, Policies & ComplianceEnsure franchise stores follow company norms (brand guidelines, displays, compliance, legal/regulatory requirements).Maintain quality standards, audit readiness
Education
CCS (Chaudhary Charan Singh)University
Bachelor of Commerce - BCom
2013 — 2015
All Saints' School
Intermediate
2010 — 2012
G L Bajaj Institute of Management & Research
M.B.A
2015 — 2017
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