Imran Malik
Operations Manager @14forty
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WORK HISTORY
Operations Manager @14forty
West Midlands, GB
Financial & Contractual Performance: Full ownership of the portfolio\'s P&L, including budgeting, cost control, and ensuring all SLAs and KPIs are met or exceeded.Client Relationship Management: Act as the senior client liaison for national accounts (stadiums, logistics, offices), conducting regular strategic business reviews.National Quality & Standards: Develop and enforce uniform soft service standards (cleaning, hygiene, waste) across all varied sites, ensuring consistency and compliance.Leadership & Team Management: Lead, mentor, and manage Contract Managers and Site Teams, driving high performance and accountability across a large, distributed workforce.National Audits & Travel: Regularly travel to sites to perform quality assurance audits, inspect service delivery, and ensure Health & Safety compliance (COSHH, site-specific risks).Operational Planning: Oversee planning for site-specific demands, such as event-day readiness at stadiums or managing cleaning around 24/7 logistics operations.Resource Optimisation: Ensure optimal staffing, rotas, and resource allocation (equipment, supplies) to maximise efficiency and service quality.Continuous Improvement: Identify and implement new technologies and processes to drive innovation, sustainability, and service efficiencies
EDUCATION
South Birmingham College
Construction Management & Brickwork, Building Construction Technology
SKILLS
ABOUT IMRAN MALIK
A professional and successful Account Manager with over 11 years experience in service…
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