Imran Khan
Associate Manager @ Provana | Business Operations, Team Management
- Role
- Associate Manager at Provana
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Imran Khan
At Provana, leadership and strategic team management are the cornerstones of my…
Experience
Associate Manager
Mar 2023 — Present · Noida, IN
Lead day-to-day operational planning and execution, ensuring smooth workflow and process adherence.• Managing client relationships by handling escalations, conducting regular meetings, and ensuring service level agreements (SLAs) are met.• Conducting interviews and hiring new candidates to build a strong, high-performing team.• Monitoring and analyzing key performance indicators (KPIs) to improve efficiency and productivity.• Overseeing employee retention, shrinkage management, and other operational controls.• Providing training and mentorship to the team, ensuring continuous learning and skill development.• Collaborating with cross-functional teams to improve process efficiency and drive performance enhancements.• Ensured employee retention, shrinkage control, and operational efficiency.• Oversaw quality management and conducted Root Cause Analysis (RCAs) for escalations.• Coordinated with IT, Transport, and HR teams for smooth operations.• Provided guidance to SMEs and team leaders for career development and role progression.
Education
Axis Institute of Planning & Management
Master of Business Administration (MBA)
2010 — 2012
College of Management Studies
Bachelor of Business Administration (BBA)
2007 — 2010
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