Imran Ali Khan
Developing Customer empathy by looking beyond the bottom line I Business Design & Development l Ex Dell I Ex NetEnrich I Ex HighRadius I
- Role
- Customer Success Leader at Thomson Reuters
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Imran Ali Khan
Customer- obsessed transformation executive with 20 years of experience leading Customer…
Experience
Customer Success Leader
Oct 2022 — Present
As a Customer Success Leader responsible for overseeing and leading a team that is focused on ensuring customer satisfaction and success. Responsibilities:• Led and mentored a team of Enterprise Account Specialists, fostering a collaborative and high-performance culture.• Developed and implemented strategic plans to drive sales success and customer satisfaction for Thomson Reuters Legal and Tax products.• Collaborated with senior management to align team objectives with overall business goals.• Managed customer renewals, ensuring timely and accurate processing.• Acted as an escalation point for complex sales, renewal, and support inquiries, ensuring prompt resolution.• Built and maintained strong relationships with key customers, serving as a trusted advisor.• Utilized data and insights to support account executives and managers in identifying sales, upsell, and cross-sell opportunities.• Monitored and analyzed customer data to identify trends, risks, and opportunities for improvement.• Provided regular updates and reports to senior management on sales performance, renewal status, and key metrics.• Continuously evaluated and improved processes related to sales, renewals, and customer support.• Implemented best practices and innovative solutions to enhance team efficiency and customer experience.• Drove the adoption and utilization of CRM software (Gainsight/Salesforce) and other sales tools.• Worked closely with cross-functional teams to ensure a cohesive approach to customer management.• Communicated effectively with stakeholders at all levels, ensuring transparency and alignment on key initiatives.• Represented the team in meetings and discussions with senior leadership, providing insights and recommendations.
Education
Osmania University
Bachelor's degree
Skills
- Team Building
- Management
- Sales
- Pre-Sales
- Direct Sales
- Team Management
- Solution Selling
- Cloud Computing
- Business Development
- Business Analysis
- Sales Operations
- Lead Generation
- Vendor Management
- Sales Management
- Analytics
- Strategy
- Account Management
- Coaching
- Training
- Crm
- Channel Partners
- Marketing
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