Ilaria Morlotti
Senior Customer Service Ambassador Knowledge Manager @Kering
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WORK HISTORY
Senior Customer Service Ambassador Knowledge Manager @Kering
Courbevoie, FR
As a senior customer service representative in an international company, I managed multichannel customer accounts (inbound/outbound, e-commerce) while contributing to process optimization to improve customer satisfaction and loyalty. As a knowledge manager and procedure reference point, I actively participated in implementing new features in our CRM tools. These improvements aimed to centralize customer information, facilitate problem-solving, and optimize our daily work.
ABOUT ILARIA MORLOTTI
As a multilingual professional (fluent in 5 languages) with experience in international…
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