Deidre Lynn Terry
Strategic Operations & Customer Experience Leader | 20+ Years Driving Growth Across Healthcare & Telecom | Founder of IMN2TRAVEL
- Role
- Account Solutions at CVS Health
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Deidre Lynn Terry
I’m a strategic, people-focused professional with 20+ years of experience leading operations, customer experience, and service excellence across healthcare, telecommunications, and travel.From managing a multi-million-dollar marketing budget and coaching 60+ sales and support staff at Comcast, to guiding patients through complex specialty medications at CVS Health, my career has been built on one foundation:helping people feel supported while driving measurable, organization-wide results.I’m known for transforming underperforming teams into confident, high-performing ones through mentorship, process optimization, and clear, empathetic communication. I thrive in roles where I can streamline workflows, improve customer outcomes, and create systems that allow both people and processes to excel.Across every chapter of my career — billing, CX, marketing operations, workflow design, and even curating travel experiences through IMN2TRAVEL — my approach stays consistent:lead with empathy, execute with precision, and always leave people better than you found them.Core strengths:• Operations & workflow optimization• Customer experience & patient support• Leadership development & training• Billing resolution & process improvement• Cross-functional collaboration• Data-informed decision-makingIf you value collaboration, integrity, and meaningful results — let’s connect.
Experience
Account Solutions
Oct 2023 — Present
Education
CRUISE LINE INTERNATIONAL ASSOCIATION
MCC - MASTER CRUISE COUNSELLOR, CRUISE SPECIALIZATION
2016 — 2017
Cruise Lines International Association
ACC - ACCREDITED CRUISE COUNSELLOR, CRUISE SPECIALIZATION
2015 — 2016
CRUISE LINE INTERNATIONAL ASSOCIATION
ECC - ELITE CRUISE COUNSELLOR, CRUISE SPECIALIZATION
2017 — 2019
Skills
- Call Centers
- Budgets
- Marketing Strategy
- Training
- Customer Satisfaction
- Performance Management
- Microsoft Word
- Team Leadership
- Human Resources
- Coaching
- Microsoft Office
- Public Speaking
- Leadership
- Customer Retention
- Customer Service
- Management
- Team Building
- Microsoft Excel
- Strategic Planning
- Employee Relations
- Process Improvement
- Telecommunications
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