Michael Wilkins
SR Director @ Altice USA | WFM, Onboarding, Process Improvement, Strategic Services
- Role
- Sr Director, Workforce Management & Business Operations at Altice Usa
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Michael Wilkins
I oversee the strategy and execution for building and staffing the WFM (Workforce…
Experience
Sr Director, Workforce Management & Business Operations
Jan 2023 — Present · New York, NY, US
Oversee onboarding process along with workforce management planning and forecasting for all supported lines of business. Lead strategy for the development and delivery of long-range, short-range, and real-time capacity management to all the customer interactive/customer supporting functions (inbound calls, outbound calls, chat, email, asynchronous messaging, escalations, and back office).
Skills
- Inventory Management
- Data Analysis
- Six Sigma
- Pricing
- Management Consulting
- Training
- Customer Satisfaction
- Cross-Functional Team Leadership
- Marketing Strategy
- Call Centers
- Project Management
- Marketing
- Business Strategy
- Program Management
- Automotive
- Change Management
- Management
- Team Building
- Strategic Planning
- Strategy
- Leadership
- Forecasting
- Continuous Improvement
- Business Analysis
- Competitive Analysis
- Contract Negotiation
- Business Planning
- Operations Management
- Financial Analysis
- Budgets
- Finance
- Product Development
- Analysis
- Retail
- Lean Manufacturing
- Crm
- Microsoft Office
- Sales Management
- Purchasing
- Process Improvement
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