Immaqlena Correia
Customer Service Manager @HDFC securities
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WORK HISTORY
Customer Service Manager @HDFC securities
Mumbai, IN
Leading a specialized team of 20 members catering to HNI/Corporate/PCG Customers• Designed training programs to develop a top-performing team• Streamlined processes to optimize operations and improve overall efficiency• Established and manage a comprehensive dashboard to monitor daily activitieseffectively• Compile & update monthly Key Result Areas (KRAs) for the team\'s performanceevaluation• Improved Quality Levels from 78% to 91%• Maintaining CSAT at 4.84• Earned recognition for Driving Excellence in HNI Desk
EDUCATION
ICFAI
Master of Business Administration (MBA), Business Administration and Management, General
Mumbai University
H.S.C
St. Joseph’s High School
S.S.C
Mumbai University
Bachelor of Commerce (B.Com.), Accounting
The Institute of Chartered Financial Analysts of India University
Chartered Financial Analyst, Business Administration and Management, General
ABOUT IMMAQLENA CORREIA
With over 16 years of experience in financial services, I currently serve as a Customer…
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