Immanuel Mathew
Process Improvement Specialist in the Making | Engineering Mindset + Operations Experience
- Role
- Customer Delight at Eternal
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Immanuel Mathew
An analytical and service-oriented professional with experience in vendor management, query resolution, and operations coordination in fast-paced environments like Zomato and Earthful. Skilled in handling multi-channel support (email, chat, calls), leveraging tools such as Bik and Excel for reconciliations, reporting, and workflow optimization, with a strong background in stakeholder communication and process improvement
Experience
Customer Delight
Sep 2024 — Present · Hyderabad, IN
Primary point of contact for our customers to solve their problems via chats and calls.Managing the resolution process, ensuring that communication remains clear and concise throughout problem-solving skills and solution-seeking.
Education
The Aditya Birla Public School Veraval Gujarat
Class 12, PCM + Computer Science
Amal Jyothi College of Engineering Autonomous
B.Tech, Mechanical Engineering
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