Immaani Fiton
Senior Migration Specialist @Uscreen
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WORK HISTORY
Senior Migration Specialist @Uscreen
As a Senior Migration Specialist, I own the full migration process for video creators moving to Uscreen, ensuring a seamless transition of content, customers, and subscription data. My work blends customer experience expertise with process building, combining technical problem-solving with a high-touch, white glove approach.I focus on:• Creating tailored migration plans for each creator’s needs• Handling the technical work of moving content and billing systems• Troubleshooting quickly to remove blockers and keep projects on track• Ensuring everything is tested, accurate, and ready before launch• Communicating clearly so creators always know what’s happening and what’s nextMy goal is simple: to make moving to Uscreen a smooth and predictable experience, so creators can focus on growing their business instead of worrying about the tech.
EDUCATION
Wilmington University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ABOUT IMMAANI FITON
I specialize in making products better and ensuring customers are happy. As a Senior Customer Experience Manager at ClickFunnels, I’ve worked closely with engineering to use real customer feedback to improve our products. I’ve also developed a feedback loop that increased customer satisfaction from 89% to 96% across various regions.In addition to my work at ClickFunnels, I launched a consulting company where I help businesses grow. I’ve developed strategies that resulted in launches and improved client retention by 30%. My work includes creating product roadmaps that speed up time-to-market by 40%, and increasing conversion rates by 30%.I believe in clear communication, efficient processes, and always putting the customer first. I aim to continue driving meaningful improvements that benefit both the business and the customers.Skills:Customer Experience ImprovementProject ManagementProduct Development & StrategyCross-Functional CollaborationData-Driven Decision MakingQuality Assurance ManagementProcess OptimizationCustomer Feedback IntegrationUX/UI EnhancementRisk Mitigation
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