Er Krishna Shukla

Digital Workplace Technician @Barry Callebaut Group

IN

Serve as the first point of contact for our onsite Digital Workplace support and provide onsite technical hardware, software and network support (IMACD). Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite. Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks. Serve as the local extension of global BC Digital organization to support onsite project implementation (e.g. at BC manufacturing facilities) Manage IT inventory and maintain records/logs of repairs and fixes and maintenance schedule Support IT projects e.g. with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work. Develop and maintain local networks in ways that optimize performance. Collaborate with other BC Digital teams to ensure security and privacy of networks and computer systems. Provide regular reports on on-site support activities and issues.

Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya (MGCGV)

Bachelor of Technology - BTech, Information Technology