Jay Shah

About Jay Shah

I’m a passionate and results-driven Senior Pega Developer & Tech Lead with over 8+ years of experience crafting innovative solutions for the telecom industry. I specialize in Pega BPM, case management, and automation—transforming complex business challenges into seamless, high-efficiency systems.Throughout my career, I’ve worked closely with telecom companies to streamline operations, improve customer experiences, and deliver scalable, high-impact solutions that drive business growth. My ability to bridge the gap between business requirements and technical execution has consistently resulted in successful project deliveries and enhanced operational efficiency.Here are some of the key ways I’ve delivered value:• Optimized Business Processes: Implemented Pega solutions that significantly reduced operational bottlenecks, improving service delivery times and customer satisfaction.• Automation & Case Management: Leveraged Pega\'s advanced features to automate complex workflows, enabling telecom providers to offer faster, more personalized services to customers.• System Integration: Worked on integrating Pega applications with various telecom platforms, enhancing data flow and communication between critical systems.• Leadership & Mentorship: As a senior developer, I’ve led and mentored cross-functional teams, ensuring the highest standards in coding practices and solution design.• I’m deeply committed to using technology to make meaningful changes in the telecom industry. If you’re looking for someone who can blend technical expertise with a customer-first mindset to drive impactful digital transformation, let’s connect!

Experience

1. Sr Engr Cslt-emerging Commercial Platforms

   Verizon

   Sep 2025 — Present · Hyderabad, IN

Education

• SR Edu Centre - Warangal

  High School

  2011 — 2013

• Oasis Public School - India

  High School

  2010 — 2011

• Malla Reddy College of Engineering & Technology

  Bachelor of Technology - BTech, Information Technology

  2013 — 2017

Skills

• Windows
• Hadoop
• Servlets
• Json
• Dbms
• Pega Prpc
• Microsoft Office
• Agile Methodologies
• Scrum
• Javaserver Pages (Jsp)
• Spring Framework
• C
• Cascading Style Sheets (Css)
• Sql
• Linux
• Hibernate
• Jpa
• Computer Networking
• Core Java
• Software Development Life Cycle (Sdlc)
• Ubuntu
• Big Data
• Java
• Mysql
• Spring Mvc
• Ooad
• Requirements Analysis
• Android
• Operating Systems
• Basic Html