Mithun Sharma
Desktop Support Technician (Endpoint Intune) @Atlas-Apex Roofing Inc.
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WORK HISTORY
Desktop Support Technician (Endpoint Intune) @Atlas-Apex Roofing Inc.
Etobicoke, ON, CA
Own end-to-end endpoint and Microsoft 365 support for head office, with a focus on secure access, device compliance, and executive/senior management enablement.• Resolved 500+ incidents across Microsoft 365, Entra ID, AD DS/GPO, Windows 10/11, and iOS/Android; delivered L1–L3 support with 95% first-call resolution.• Deployed and lifecycle-managed 200+ Windows 10/11 workstations, 150+ mobile devices, and 100+ VoIP phones; managed ManageEngine MDM for software/device deployments.• Administered Microsoft 365 for 500+ users (including Exchange Online, Teams, SharePoint/OneDrive); led E3 license rollout for 100 users.• Designed and improved Conditional Access policies (in partnership with stakeholders) to strengthen identity security and reduce account compromise risk while maintaining user productivity.• Built a working Windows Autopilot Hybrid Join proof of concept (Intune + Entra ID + AD/GPO) and produced documentation/runbook for prerequisites and troubleshooting (next: expand POC to include compliance + Conditional Access validation).• Executed a Windows 11 upgrade for 150+ devices and optimized device lifecycle/vendor procurement, reducing fulfillment time by 25%.• Improved reliability by troubleshooting DNS/DHCP/connectivity and firewall-related issues; improved network reliability by 40% and maintained 99.9% uptime.• Drove service management outcomes using Jira (including JQL reporting) and Confluence knowledge base; maintained 98% satisfaction and SLA compliance, coordinating day-to-day work via Slack.• Monitored network health with PRTG and supported email security controls using Barracuda Email Security.• Supported senior leadership directly (meeting support, mission-critical requests) and helped hire, onboard, and train an additional deskside engineer—reducing team workload by 40%.
EDUCATION
Kurukshetra University
Bachelor of Technology - BTech, Electronics and Computer Science ( WES approved )
MOUNT CARMEL SCHOOL
High School
GMSSS-22, CHANDIGARH
Senior Secondary School, Engineering
ABOUT MITHUN SHARMA
I build secure, compliant Windows endpoints that keep users productive—using Intune + Entra ID to reduce risk, streamline provisioning, and stabilize day-to-day operations. I’m a Modern Workplace / Endpoint Engineer with 10+ years in IT operations and enterprise support, specializing in Microsoft Intune, Windows Autopilot (Hybrid Join), Entra ID (Azure AD), Conditional Access, Windows 10/11, SCCM, and PowerShell. At Atlas-Apex Roofing Systems, I support and improve the end-user environment across Microsoft 365, Entra ID, AD/GPO, Windows devices, and mobile endpoints. Recent outcomes include resolving 500+ multi-platform issues with a 95% first-call resolution rate, delivering 200+ Windows 10/11 deployments, upgrading 150+ devices to Windows 11, and administering Microsoft 365 for 500+ users (including E3 rollout for 100 users). I’ve also improved device lifecycle/vendor procurement (25% faster fulfillment), achieved a 98% satisfaction rating through ticket/SLA execution, and improved reliability by resolving network/DNS/firewall issues (40% improvement; 99.9% uptime). In prior enterprise roles, I’ve been the escalation point during large endpoint changes—at Compugen, I supported a Windows migration across Intune-migrated devices and contributed to incident resolutions while maintaining 95%+ SLA.[file:1] I also scale impact through leadership and enablement (led a 15-member team, onboarding/training, and knowledge documentation). Proof of concept:Built a Windows Autopilot Hybrid Join proof-of-concept (Intune + Entra ID + AD/GPO), documenting enrollment flow, prerequisites, and a troubleshooting runbook. Certifications & clearance:MD-102, AZ-104, ITIL v4; Government of Canada Reliability clearance. If you’re hiring an Intune/Autopilot/Entra ID Endpoint Engineer (hybrid, GTA), let’s connect — i••••••••@gmail.com
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