Imelda Ndjampou Fokwe
Call Center Customer Service Representative @Io Solutions Contact Center
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WORK HISTORY
Call Center Customer Service Representative @Io Solutions Contact Center
Montréal, CA
Répondre aux demandes des clients en offrant la meilleure expérience client lors de chaque contact• Vendre les produits et services en fonction des besoins de la clientèle;• Répondre aux questions de service après-vente (facturation, déménagements, informations générales, solutionner les problématiques des clients ou les référer au service concerné);• Saisir les opportunités de ventes;• Fidéliser les clients qui désirent annuler ou réduire leur forfait de produits et services;• Atteindre les indicateurs demandés comme les cibles de ventes ou les temps par appel;• Exécuter toutes autres tâches de même nature ou reliées à l\'emploi.
EDUCATION
University of Ottawa
Baccalauréat
ABOUT IMELDA NDJAMPOU FOKWE
I am a recent Computer Engineering graduate from the University of Ottawa, passionate about creating innovative, secure, and impactful technology solutions. Throughout my academic journey, I specialized in full-stack web development, cloud computing, IoT systems, and cybersecurity. My capstone project, Eco Bloom Bot, involved building a smart greenhouse system by integrating embedded devices (ESP32/Arduino), a Node.js backend, a real-time Angular dashboard, cloud-based data storage (AWS MySQL), and computer vision for live monitoring. I am a proactive learner with strong problem-solving skills, a deep passion for technology, and a desire to help organizations transform ideas into working, scalable, and secure applications. Currently seeking opportunities in software development, IoT engineering, embedded systems, cloud computing, or cybersecurity. Let\'s connect!
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