Imdath Ahmed

Principal Customer Success Manager(CSM)

Role: Principal Customer Success Manager at OpenText
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Imdath Ahmed

Principal Customer Success Manager | Cloud Content ManagementAs a Customer Success Manager (CSM) specializing in Cloud Content Management, I help businesses streamline their content workflows, enhance collaboration, and maximize the value of their cloud investments. My goal is to ensure organizations leverage cloud-based content solutions efficiently, securely, and strategically.What I Do:Partner with clients to optimize their cloud content management strategy.Provide expert guidance on adoption, integration, and best practices.Drive user engagement and ensure seamless collaboration across teams.Monitor key success metrics to enhance customer satisfaction and retention.Why Cloud Content Management?In today’s digital era, managing content effectively is critical for business success. I am passionate about empowering teams with scalable, secure, and intelligent cloud-based solutions that drive productivity and innovation.

Experience

Principal Customer Success Manager
OpenText
Aug 2024 — Present · Bengaluru, IN
Customer Success Manager

Education

Birla Institute of Technology and Science, Pilani
Master of Science (M.S.), Computer Software Engineering
2011 — 2015
Sri Bhagawan Mahaveer Jain College
Bachelor's degree, computer application
2008 — 2011

Skills

Sap Products
Microsoft Office
Javascript
C
Databases
Documentum
Html
Group Work
C++
Business Analysis
Requirements Analysis
Customer Service
Software Development
Webtop
Management
Sql
Teamwork
Java
Project Management
Windows
Core Java
Sharepoint
Research

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@opentext.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

OpenText

Software Development · 23K employees · Founded 1991 · Waterloo, Ontario, Canada

OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.

opentext.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Imdath Ahmed

Experience

Principal Customer Success Manager

Education

Birla Institute of Technology and Science, Pilani

Sri Bhagawan Mahaveer Jain College

Skills

Find verified contacts for anyone on LinkedIn