Mayank Nagar
Senior Director @ TP | Driving Business Operations and Revenue Growth with Profitability | Embracing AI adoption to outsorcing and BPM refining outcomes on CX & Sales Revenues
- Role
- Senior Director at TP
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Mayank Nagar
Currently serving as Senior Director at TP, specializing in service delivery management, profitable business operations and account growth. Leading outcome based partnership with global technology client with focus on driving revenue through customer retention, inside sales and up-selling. Leads integrated service delivery for B2B and B2C segments, encompassing inside sales, technical support, customer service and revenue generation. Blending AI with Emotional Intelligence (EI) to enhance customer interactions, focusing on value co-creation, enhanced customer experience (CX) and real-time decision-making.Over 2 decades of experience includes handling portfolios across domestic and International clients - Telecom, Banking, E-Commerce, Retail, Fintech and Paas/SaaS. Committed to enhancing customer experience and achieving high CSAT and NPS scores, while supporting business process management (BPM) for clients. Participate in RFPs, Pre-sales solution development and transitions of new clients.Handled on-site assignments in field sales & service for enterprises; set up business operations & distribution for B2C startup.
Experience
Senior Director
Apr 2024 — Present · IN
Delivery leader at International Business Unit partnering with Global Technology ClientDrive business operations for assigned portfolio, account farming, generate incremental revenue with profitabilityService delivery for integrated customer experience including Inside Sales, Tech support, customer service and revenue generationClient interface and engagement to drive smooth engagement and mutual benefit partnershipSupport process improvements and AI capability deployments for clientsGlobal tech support for SaaS suite and cloud servicesGenerate revenue for clients through customer retention, inside sales & up-sellingAchieve NPS & CSAT through superior customer experience for B2B and B2C customersTechnical and non-technical support for B2B customersSupport new RFPs, drive revenue growth and incremental business
Education
St. Joseph's School NTPC
AISSE, High School/Secondary Diplomas and Certificates
1994 — 2001
Symbiosis Centre for Distance Learning
PGDIT, IT
2007 — 2011
Jamia Hamdard
Bachelor of computer Application, IT
2004 — 2007
DPSG international
AISSCE, mathematics, science & Biology
2001 — 2003
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