Imari Killikelly
Xactly Sales Comp | SPM | Data+ Analytics | SaaS Customer Success Expert | Driving Retention, Insights & Growth
- Role
- Premium Support Analyst at Xactly Corp
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Imari Killikelly
When enterprise customers hit a wall, I\'m the person they call. I\'ve spent 8+…
Experience
Premium Support Analyst
Oct 2021 — Present
Dedicated L3 analyst for a ~$12M ARR portfolio of mission-critical enterprise accounts, managing high-value global organizations that drive a significant share of company revenue. I deliver expert SPM support, foster strong client relationships, and leverage deep knowledge of sales compensation and incentive strategies to resolve complex issues, ensure seamless SaaS integration, and optimize performance. Known for consistently exceeding KPIs with low TTR and high CSAT, I meet with senior stakeholders weekly to align technical needs with strategic goals. I also advocate for customer-driven product enhancements and partner cross-functionally to implement new features, driving adoption, upsell growth, renewals, and long-term customer success.
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