Manish Dubey
Customer Relationship Management Specialist at Accenture
- Role
- Customer Relationship Management Specialist at Accenture
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Manish Dubey
Marketing Professional with combined knowledge and experience of Product Management…
Experience
Customer Relationship Management Specialist
May 2017 — Present · Mumbai, IN
Achieve operational excellence throughout the Market Segments operations task by standardization of activities and best practice sharing Analyse strategic priorities and create business plans for accounts Participate in the planning of new product decisions and enhancement to existing applications Collaborate with strategic team and client in new market development Working closely with client team members and responsible to clarify issues with developers during efforts to validate designs and functional specification Identify customer support and technology problems and resolve them with Marketing n Operations Team Coordinate and facilitate MS team meetings acting as the central point of contact. Conduct customer satisfaction survey/NPS regularly Make customers aware of various platform capabilities and encourage them to leverage the same Participate in user testing and upgrade process, and ensure that business objectives are met Ensure follow up on action items by tracking progress against deadlines Maintain, own and enhance weekly, monthly, and quarterly business processes and deliverables Capture/curate and document findings and suggestions for account team to present to client Monitor and highlight strategic Deals and its progress to Market Segment Manager
Education
KIIT School of Management, Bhubaneswar
Master of Business Administration (M.B.A.)
2013 — 2015
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