Iman Dey
Product Manager - Customer Success @Amadeus
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WORK HISTORY
Product Manager - Customer Success @Amadeus
Toronto, ON, CA
Establishing and nurturing strong relationships with Air Canada\'s key stakeholders, leveraging Amadeus solutions to meet their needs and address challenges. Analyzing customer data to optimize journeys, and facilitating training and support to ensure effective use of Amadeus software and services.Amadeus Product Area - Departure Control Systems - Customer ManagementOperations/Disruption Management - Amadeus Passengers Recovery systems such as Disruption Transfer, Enhanced Reaccomodation, Self Reaccomodation, Optimized Passenger recovery
EDUCATION
West Bengal University of Technology, Kolkata
Bachelor’s of Technology, Electronics and instrumentation Engineering
ABOUT IMAN DEY
Iman is a Product Manager with extensive experience in leading key product initiatives in the travel industry, specifically within the airline sector.At Amadeus, Iman manages client relationships and optimizes customer journeys for major airlines, leveraging Amadeus’s in-house solutions to meet their needs. She leads a cross-functional product group of designers, analysts, and engineers to create data-driven flight shopping, airport experiences, and disruption management products, always keeping the evolving interests of customers at the core. She has also spearheaded several digital integration projects, focusing on popular products such as travel insurance, carbon offset, cancellation for any reason, and eWallet.Before joining Amadeus, Iman was a Product Lead at Cognizant, working with some of the biggest airlines and GDSs in the industry.Skills: Product Leadership, Project Management, Travel Technology, E-Commerce, Operational Excellence, Core Airline Knowledge, Agile Methodology, Customer Success Management
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