Imad Y.

About Imad Y.

Director, Business Operations & StrategyAI/ ML, Cloud, Network Security, IoTAs a strategic operations and finance specialist, I’m passionate about advancing AI business operations and data services. I excel in budgeting, forecasting, and FinOps, optimizing resources and efficiency for AI workloads—including LLMs and generative AI.* Led AI operations and data services for generative AI, including large-scale data pipelines, multilingual and multimodal strategies, and GPU/cloud optimization.* Managed a $1B+ OpEx budget, ensuring financial alignment and margin optimization.* I build the operational infrastructure that transforms human intelligence into datasets powering frontier AI* Spearheaded strategic partnerships, vendor management, and M&A evaluations to expand AI capabilities.* Excel in high-growth environments, delivering operational transformation and sustainable business value.Equipped for building human intelligence infrastructure for AGI, delivering measurable results and competitive advantage.

Experience

1. Director, Ai Business Operations & Strategy Human Data Operations at Scale

   ServiceNow

   Jun 2022 — Present · Santa Clara, CA, US

   Built operational infrastructure, scaling expert annotation workforces, designing RLHF pipelines, and enabling 70B parameter LLM training in production.Human Data Operations:* Scaled expert annotation workforce from 90% inter-annotator agreement* Acquired RLHF datasets (preference modeling, reward signals, constitutional AI feedback) enabling Apriel 70B LLM deployment* Managed Scale AI, Turing, HuggingFace partnerships—contract negotiation, SLA enforcement, quality escalationAI Infrastructure & Partnerships:* Negotiated 800 NVIDIA H200 DGX GPUs during shortage—secured significant discount through competitive leverage* Owned hyperscaler (AWS, GCP, Azure) and AI vendor relationships (OpenAI, Anthropic, NVIDIA)Led Hybrid Cloud for Production—delivered 5 months ahead, earned ServiceNow UTG Technology AwardPlatform & Operations:* Built 3rd-Party vendor platform for FTE organization with cost allocation, access control, performance analytics* Enabled model evaluation frameworks: benchmarks, human preference studies, A/B testing, red-teaming* Managed $1B+ OpEx budget—FinOps strategies generated tens of millions in savings

Education

• The Johns Hopkins University

  Data Science

• National University

  MBA Classes

• San José State University

  Bachelor's Degree, Engineering

Skills

• Engineering Management
• Saas & Coud Computing
• Start-Ups
• Cross-Functional Team Leadership
• Internet of Things
• Operations Management
• Program Management
• Six Sigma
• Agile & Waterfall
• Go-to-Market
• Design of Experiments
• Business Process Improvement
• Product Development