Imad Lodhi
Sr Director - Consulting @CGI
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WORK HISTORY
Sr Director - Consulting @CGI
Halifax, NS, CA
Executive Lead for a $100M, 10-year multi-tower outsourcing account. Overseeing strategic governance and end-to-end delivery of mission-critical IT services for high-stakes client environments across NA and MEA. Financial Strategy & Growth: Orchestrating $200M in annual fee cycles with 100% accuracy; drove a 15% increase in Gross Profit and secured $15.5M in new AMS contracts. Organizational Leadership: Directing a multi-tier organization of 90+ professionals, including Directors, Architects, and Senior Consultants; fostering a high-accountability culture aligned with complex delivery KPIs. Service Delivery Excellence: Established a framework for 300+ SLAs with 99% compliance, boosting client satisfaction (CSAT) by 20% through strategic roadmapping and vendor collaboration (Teranet, Speridian). Governance & Risk: Maintaining a 99% risk compliance framework and 100% audit success rate, reducing year-over-year findings by 30%. Modernization: Transformed legacy IT processes into an agile rapid-response framework, reducing operational bottlenecks by 25%.
EDUCATION
Ryerson University
B. Eng, Aerospace Engineering
SKILLS
ABOUT IMAD LODHI
30 years.$8.5B+ in strategic deals. professionals led.Throughout my career at IBM and beyond, I’ve learned one fundamental truth: In complex global systems—whether it\'s a $100M outsourcing account or a family navigating legal systems—chaos is usually a symptom of a broken process, not just \"bad luck.\"I help CxOs move from \"The Hummingbird Syndrome\"(flitting from one crisis to another) to Delivery Excellence through data-driven systems and accountable governance.What I’m currently focused on:Jnana Analytics: We provide the \"brain\" for ITSM, turning massive operational data into actionable insights for Service Delivery leaders.CustodyMate: Applying the same rigorous systems thinking to the family law space, helping parents replace chaos with clarity.CxO Advisory: I advise global leaders on scaling operations across NA, MEA, and CEE, specializing in large-scale transformation and digital strategy.By the Numbers:Signed and executed $8.5B+ in Strategic Outsourcing & Managed Services.Managed $100M+ annual revenue portfolios across 52+ countries.Published 8 books and 1,400+ articles on leadership, accountability, and service excellence.If you are looking to scale global delivery or need a partner to navigate a complex digital transformation, let’s connect.
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