Imad-Eddine Nacer
Senior Business Analyst Servicenow @Atos
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WORK HISTORY
Senior Business Analyst Servicenow @Atos
Paris, FR
EDUCATION
IGR-IAE Rennes
Master’s Degree in Information Systems & Operational Audit
SKILLS
ABOUT IMAD-EDDINE NACER
I am Imad Nacer, a dedicated ServiceNow specialist focused on unlocking the full potential of cloud automation to drive operational excellence and maximize user satisfaction.With over 8 years of experience across the ServiceNow ecosystem, I bridge the gap between complex business requirements and high-performing technical solutions. My background in Operational Audit and Business Analytics allows me to design workflows that are not just technical tools, but strategic assets for the organization. Technical Expertise & Platform Mastery:• Modules: Expert-level implementation of ITSM, CSM, SPM, and FSM.• Integration: Advanced experience in designing Scripted REST APIs to ensure seamless interoperability between ServiceNow and third-party applications (e.g, Jira).• Platform Development: Proficient in leveraging the full developer toolkit: Business Rules, Script Includes, Client Scripts, UI Policies/Actions, ACLs, and Flow Designer.• Methodology: Strong advocate for Agile/Scrum frameworks and ITIL v4 best practices to deliver scalable and maintainable solutions. Core Certifications:• ServiceNow: Certified System Administrator (CSA), Suite Certification (ITSM Professional), Implementation Specialist CSM & SPM.• Business Analysis & Agile: IQBBA Certified Foundation Level BA, Professional Scrum Master (PSM I).• Methodology: ITIL® V4 Foundation.
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