Ilza Khanum
Service Designer @Service Canada
Ottawa, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Dec 2024 — Present
Service Designer @Service Canada
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Utilize service blueprinting and human-centered design to enhance citizen interactions with Service Canada offerings.• Conduct UX research to support client experience improvement. • Collaborate with cross-functional lines of businesses to design streamlined client journeys
EDUCATION
N/A
Algonquin College of Applied Arts and Technology
Graduate Certificate, Interdisciplinary Studies in Human-Centred Design
N/A
Jawaharlal Nehru Technological University
Bachelor of Architecture - BArch, Architecture
ABOUT ILZA KHANUM
As part of UX Research and Design in Government of Canada I apply systems thinking to…
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