Ilyasse Moufik

Logistics Coordinator @Canadian Appliance Source

Ottawa, ON, CA

Coordinating Excellence in Last-Mile DeliveryIn my current role, I’m responsible for overseeing and optimizing daily delivery operations to ensure seamless, efficient, and customer-focused results. My work includes: • Load-Out & Dispatch Coordination: Managing the morning load-out of brokers and drivers to guarantee timely and accurate departures. • Routing Optimization: Planning and adjusting delivery routes to maximize efficiency and minimize delays. • On-Road & Compliance Audits: Conducting audits to ensure safety, compliance, and operational standards. • Broker & Driver Management: Scheduling and supporting delivery teams based on performance metrics and real-time needs. • Operational Support: Handling centralized driver calls, resolving on-road issues, and ensuring smooth daily operations. • Customer Satisfaction: Engaging with customers through the CAS Save the Delivery Program to enhance the delivery experience. • Performance Reporting: Tracking key metrics on routing, delivery success, and driver performance while managing non-compliances and customer feedback.Always focused on efficiency, reliability, and exceptional customer experience.

université Hassan 2

Licence

Groupe scolaire Le Cedre

Baccalauréat