Ilyaan Kajani

Retail Store Associate @TJX Canada – Winners, Marshalls, HomeSense

Toronto, ON, CA

Improving the customer experience as a sales associate.• Cash office responsibilities included balancing floats, completing bank deposits, placing change fund orders, and completing paperwork.• Providing detailed guidance on merchandise, prices, brands, promotions, rules, and guidelines.• Processing refunds, exchanges, and purchases according to company guidelines.• Collaborating with other team members to make the store look presentable for a convenient and great customer shopping experience.• Taking measures for loss prevention by being alert and watching for switched-price tickets, shoplifting, theft, etc.