Luis Reyes

About Luis Reyes

I advise founders, executive teams, and boards on how to scale technology without scaling operational risk, so growth doesn’t collapse under outages, incidents, or governance failures. My career has centered on strengthening systems to grow and scale before the problems are exposed at the most inopportune time. My work sits at the intersection of systems stability, operational resilience, and intelligent governance. In high-stakes environments, minimize business impact from technology failure, reducing customer impact from system outages through redesigned operating models, automated controls, and faster decision-making under pressure. I\'ve helped teams move from reactive firefighting to intentionally designed resilience, rebuilding operating models, establishing clear decision authority, and enabling rapid emergency response and engagement when it matters most. A core belief I bring to every engagement: observability, reliability, and service levels are planning and governance issues, not tooling decisions. Treating them as the latter is where most teams fall behind. I also bring real-world enterprise maturity on the practical adoption of agentic AI - not as experimentation, but as operating leverage. I\'ve designed multi-agent systems that compress diagnostic time during incidents and automate evidence collection without sacrificing rigor or accountability. For startups and growing companies, I pay close attention to architecture, change, and deployment risk, the most common sources of self-inflicted outages. And for founders approaching enterprise customers, regulators, or board scrutiny, I help surface third-party dependencies, vendor concentration, and hidden control gaps before they surface for you. I\'m here to help build systems that hold under pressure, so growth stays durable, trust stays intact, business remains predictable, and risk stays deliberate. Open to advisory and board-level conversations.

Experience

1. Executive Director, Continuous Improvement and Innovation

   Wells Fargo

   Jan 2022 — Present · Charlotte, NC, US

   Key focus: Scaling complex platforms while remaining investable, auditable, and resilient.>> Built and scaled enterprise reliability and incident response capabilities protecting revenue-critical platforms.>> Reduced outage-related service degradation, materially lowering revenue and brand risk.>> Played a key role in achieving sub-10-minute engagement and sub-hour service restoration through collaborative cross-functional operating models.>> Deployed automation and agentic AI to unlock operating leverage without linear headcount growth.>> Expanded observability coverage from 53% to 96%, reducing hidden failure modes before platform expansion.>> Enabled growth as an RAU and control owner in tightly audited environment with zero critical findings.Advisor relevance: Proven ability to scale platforms safely under pressure before problems become investor issues.

Education

• St. Leo University

  Master of Business Administration (M.B.A.)

  2013 — 2015

• Pace University

  Bachelor of Arts, Computer Science

Skills

• Requirements Gathering
• Microsoft Sql Server
• Sdlc
• Systems Analysis
• Business Process Improvement
• Ssis
• IT Management
• Database Design
• Program Management
• Agile Project Management
• Product Management
• Process Improvement
• Vendor Management
• Business Analysis
• Service Oriented Architecture Design
• Global Resource Management
• Oracle
• Mobile Devices
• Requirements Analysis
• Cloud Computing
• Software Project Management
• Sql
• Visio
• Asp.net
• Service-Oriented Architecture (Soa)
• Team Leadership
• Web Applications
• Sap
• T-Sql
• Databases
• Agile Methodologies
• Team Building
• Business Intelligence
• Security
• Enterprise Software
• Disaster Recovery
• Enterprise Architecture
• IT Strategy
• Integration
• Software Development