Ilona Franke Hansen
Vice President, Analyst, Crm Strategy @Gartner
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WORK HISTORY
Vice President, Analyst, Crm Strategy @Gartner
Munich, DE
EDUCATION
Rechtsanwaltskammer für den Oberlandesgerichtsbezirk München
Paralegal (Rechtsanwaltsgehilfin), Law
Universidad Nacional Autónoma de México
Bachelor of Arts, Organisations, Marketing
Clemson University
Master of Business Administration (M.B.A.), Business Administration
SKILLS
ABOUT ILONA FRANKE HANSEN
Analyst at Gartner managing research in the area of CRM application strategies, coupled with a focus on complex CRM programs, selection process, user adoption and AI-empowered CRM technologies. Responsible for the Partner Relationship Management (PRM) agenda within the CX and CRM technology team which includes a market guide. With over 25 years in management, responsible for sales operations, marketing controlling, sales training and legal issues, coupled with extensive process-design knowledge she is able to work on own initiative and as part of a team. She has proven leadership skills in managing, developing and motivating teams to achieve their objectives.Specialties: • Extensive understanding of CRM sales and marketing tools and processes and their management• Strategic thinker and practical advisor• Excellent interpersonal skills and more than 25 years of experience in people management • Profound knowledge of direct sales tools and indirect sales technologies • Strategic thinking and hands-on mentality• Self-motivated and result focused
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