Ilma Mahmood

Sales Advisor @River Island

London, GB

Developed my communication skills conveying information and taking instructions.• Actively listening to the needs of customers and working towards solutions.• Dealing with difficult situations pragmatically and empathetically leading to compromise for both customer and company.• Prioritizing tasks and time management as well as effective multitasking.• Co-ordination and collaboration with other team members.• Staying calm under pressure and portraying a friendly and approachable attitude towards customers.• Maintaining professionalism and not taking criticism personally.

SOAS University of London

Bachelor of Arts - BA, Politics and International Relations

Eden Girls School

GCSES

Clapton Girls' Academy

A levels