Illia Popovych

Head of Claims @Myflyright Gmbh

Hamburg, DE

Main Accompishments- Achieved a high success rate in checking air passenger rights cases for court, resulting in favorable outcomes for the company- Managed and successfully delivered multiple technical projects within specified timelines and budgets- Demonstrated strong leadership skills by effectively managing remote teams and ensuring their productivity and engagement- Spearheaded the hiring process, including sourcing, interviewing, and selecting qualified candidates to join the team- Developed and implemented innovative technical ideas to optimize operational efficiency and enhance the customer experience- Prepared and analyzed Key Performance Indicators (KPIs) to monitor and evaluate team performance, resulting in data-driven improvements- Conducted extensive research in legal fields to stay up-to-date with regulations and precedents relevant to air passenger rights- Established successful cooperations and partnerships across Europe, expanding the company\'s reach and enhancing its reputation- Created comprehensive training materials and conducted trainings and onboardings for new employees, ensuring a smooth transition and accelerated learning- Effectively analyzed massive amounts of data to identify patterns, trends, and opportunities for process optimization and cost savings- Managed the invoicing process, ensuring accurate and timely issuance of invoices to clients- Maintained effective communication with external lawyers, providing them with necessary information and documentation for legal cases- Prepared comprehensive documentation, including case summaries, evidence, and legal arguments, to support the company\'s position in court- Maintained accurate and up-to-date records of legal cases, ensuring compliance with legal and regulatory requirements- Demonstrated strong knowledge of relevant laws and regulations pertaining to air passenger rights, enabling effective representation of the company\'s interests in court.