Illan Simon
Customer Success Account Manager for Public Sector, Education, Cma Cgm @Microsoft
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WORK HISTORY
Customer Success Account Manager for Public Sector, Education, Cma Cgm @Microsoft
Responsible for customer success, I am managing program deliveries and supporting the digital journey while building strong partnerships. The prevailing business priority is the successful adoption and productive use of Microsoft cloud technologies.Accountabilities:• Create and grow customer strategic relationships with key stakeholders within organizations• Orchestrate teams (Microsoft, Partners, Customer) engaged in the delivery of complex solutions• Map industry software solutions for business and IT objectives (Dynamics 365, Power Platform, M365 & Copilot, Azure)• Define outcomes to improve systems health, performance, and business capabilities• Lead generation & sustainable contracts growth• Forecast reliability oversight
EDUCATION
Conservatoire national des arts et métiers - Cnam
Licence, ANALYSTE CONCEPTEUR EN SYSTÈMES D'INFORMATION ET DE DÉCISION
SKILLS
ABOUT ILLAN SIMON
Experienced Business Technology leader with over 20 years in the software industry, currently serving as Customer Success Account Manager at Microsoft. I help our strategic customers achieve their business objectives and unlock the full value of Microsoft’s cloud solutions. I lead program execution and guide digital transformation initiatives, while fostering strong relationships with IT and business stakeholders. My expertise spans delivery and program management, learning and development, and support team leadership. I’m passionate about delivering exceptional customer experiences, driving innovation, and continuously improving satisfaction.
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