Ilknur M.

Customer Success Manager @Sapience

Raleigh, NC, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Customer Success Manager @Sapience

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US

In my role, I focus on providing outstanding client service while managing project timelines and contributing to business growth. I resolve client issues promptly and build strong relationships across teams, which leads to increased client satisfaction and retention rates. My contributions help drive the successful sale of professional services, ultimately benefiting the company’s bottom line.

EDUCATION

1996 — 2000

Campbell University

BA, Business

2006 — 2007

Project Management Institute

Certified, Project Management

2004 — 2006

Meredith College

MBA, Business

SKILLS

Sales OperationsProfessional ServicesIT Service ManagementChange ManagementBusiness Process ImprovementEnterprise SoftwareEnterprise ArchitectureCustomer Relationship Management (Crm)SdlcStrategyTeam LeadershipErpCrmItilIT StrategyInside SalesIT OutsourcingProject ManagementProgram ManagementIntegrationData CenterCloud ComputingOutsourcingCross-Functional Team LeadershipBusiness AnalysisSalesBusiness IntelligenceSoftware as a Service (Saas)Business DevelopmentVendor ManagementPmpLeadershipSaasSolution SellingManagement

ABOUT ILKNUR M.

Sapience leverages my expertise in project management and customer success to enhance…

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