Ilknur M.
Customer Success Manager
- Role
- Customer Success Manager at Sapience
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ilknur M.
Sapience leverages my expertise in project management and customer success to enhance…
Experience
Customer Success Manager
Jul 2025 — Present · US
In my role, I focus on providing outstanding client service while managing project timelines and contributing to business growth. I resolve client issues promptly and build strong relationships across teams, which leads to increased client satisfaction and retention rates. My contributions help drive the successful sale of professional services, ultimately benefiting the company’s bottom line.
Education
Campbell University
BA, Business
1996 — 2000
Project Management Institute
Certified, Project Management
2006 — 2007
Meredith College
MBA, Business
2004 — 2006
Skills
- Sales Operations
- Professional Services
- IT Service Management
- Change Management
- Business Process Improvement
- Enterprise Software
- Enterprise Architecture
- Customer Relationship Management (Crm)
- Sdlc
- Strategy
- Team Leadership
- Erp
- Crm
- Itil
- IT Strategy
- Inside Sales
- IT Outsourcing
- Project Management
- Program Management
- Integration
- Data Center
- Cloud Computing
- Outsourcing
- Cross-Functional Team Leadership
- Business Analysis
- Sales
- Business Intelligence
- Software as a Service (Saas)
- Business Development
- Vendor Management
- Pmp
- Leadership
- Saas
- Solution Selling
- Management
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