Ilka Lauermann
Motivational Executive Leader committed to Customer Success | 7x Salesforce Certified
- Role
- Senior Director, Elevate at Atrium
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ilka Lauermann
I am an executive leader with a distinctive blend of profound skills and experience in customer success, B2B sales, service delivery, and team management within the Salesforce Ecosystem and the Travel and Hospitality Industry. My capacity to cultivate deep relationships, coupled with my courage to take ownership and my drive to achieve results, has consistently propelled me to surpass goals throughout my entire career. I have exceeded many sales targets and I boast a proven track record in delivering service engagements across various industries with a 5/5 CSAT. Most recently, I have successfully been leading a Salesforce Managed Services team to remarkable success, doubling our revenue in two years, and operating well above the expected margin.Fellow leaders describe me as proactive, ambitious, and goal driven. I have a keen eye for identifying opportunities, I capitalize on change, and I am known to execute tasks and initiatives effectively.As a leader, I prioritize trust, transparency, and empathy. I firmly believe that people are the most crucial asset in any services industry. I motivate teams and I am dedicated to surpassing customer expectations, all while ensuring alignment with the business\'s interests. My highest aspiration is the success of both my team and customers. Consulting and leading with passion and integrity, I have meticulously crafted a personal brand recognized for reliability and honesty. Highly esteemed by clients, industry partners, and colleagues, I continually strive to raise the bar for myself.Core competencies- Salesforce Consulting- Travel and Hospitality- Managed Services- B2B Sales- Customer Service & Success- Account Management- People Management- Project Management
Experience
Senior Director, Elevate
Jan 2025 — Present · Seattle, WA, US
Education
University of Applied Sciences Worms
Bachelor of Science, Business Administration in Tourism and Travel Management
1997 — 2001
Thomas Cook Reisebüro (Travel Agency), Koblenz, Germany
Certified Travel Agent
1994 — 1997
Skills
- Trade Shows
- Hotels
- Hospitality
- Budgets
- Hospitality Management
- Event Management
- Meeting Planning
- Marketing Communications
- Incentives
- Tourism
- Destination Marketing
- Incentive Travel
- Corporate Events
- Event Planning
- Hospitality Industry
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