Ilicenia Fray
Executive Customer Success Leader with Specialized Experience in Relationship Building, Management, and Retention
- Role
- Medhost - Customer Success and Sales Executive at Medhost
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Ilicenia Fray
I’m an enterprise account executive and customer success leader with 20+ years of…
Experience
Medhost - Customer Success and Sales Executive
Feb 2020 — Present · Franklin, TN, US
Hired into the organization as a Clinical Application Support Analyst and was recognized for continuous top performance, receiving multiple promotions, and ultimately becoming the Customer Success Executive• Responsible for utilizing organizational assets to deliver an advanced service experience, establishing a foundation to secure business continuity, providing customers maximized operational efficiencies• Oversee a portfolio of accounts that include various corporate accounts with multiple hospitals, developing and cultivating relationships with executive leadership. • Establish collaboration and communication with each customer, maintaining compliance with governmental regulations and requirements, ensuring software alignment with new developments and changes, and delivering the most up-to-date products• Leveraged expertise to train, guide, and mentor a junior associate, assisting in achieving personal goals and organizational promotion• Participated in the organizational Hackathon in 2020 and 2021 to achieve high-quality solutions through collaboration, recognized as a participant on the company’s winning team in 2020• Negotiate, secure, and close various complex sales deals, receiving recognition with the organization’s Chief Contributor Award on multiple occasions
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