Ilias A.

Information Systems Technician @Interactiv-Group Sas

Infrastructure & Network ManagementAdministration of Proxmox: configuration, network management, backups.Complete IT infrastructure supervision: patch panels, racks, switches, cabling, and interconnections.Network management: implementation, monitoring, configuration, and backup.Tools used: Linux, RMM, Entra-ID, Google Workspace. IT Asset ManagementOrganization, inventory, tracking, and documentation of assets.Implementation of optimized management of hardware and software resources. Cybersecurity & ISO 27001 StandardAnalysis of security needs and requirements.Risk identification and assessment.Development of the Risk Treatment Plan.Implementation of the ISMS: structuring, security policy, documentation.Development of the information security strategy.Deployment of technical and organizational controls.Integration of cybersecurity concepts in all IT processes.Continuous monitoring: performance evaluation, internal audits, management review.Continuous improvement plan and non-conformity management. DocumentationWriting of technical guides and user procedures. IT Support & HelpDesk (Levels 1 to 3)User support management: assistance, incident resolution, clear communication.Ticket follow-up and documentation of interventions.