Ilene Landon
Senior Vice President of Customer Experience
- Role
- Senior Vice President, Customer Experience at Vena Solutions
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Ilene Landon
Executive focused on building, scaling, transforming, and optimizing SaaS delivery and customer success organizations. Empathetic leader who builds high-performing teams while increasing margins and customer satisfaction and decreasing implementation complexity and time to value at scale. Master collaborator across executive and leadership teams who drives improvement throughout the organization to positively impact customer outcomes.Proven track record for exceptional customer service and delivery excellence. Responsibility for customer success, implementation, training, services sales, and managed services. Experience with commercial and public sector accounts, fixed-price and time and materials models, and Software-as-a-Service (SaaS) delivery methods. Ability to work strategically but also to “roll up my sleeves” when needed. Excellent communicator who has facilitated cross-functional team collaboration and process improvement.
Experience
Senior Vice President, Customer Experience
Sep 2025 — Present
Education
Lafayette College
BS, Chemical Engineering
University of Virginia
Master of Science - MS, Chemical Engineering
Skills
- Saas
- Professional Services
- Account Management
- Business Process Improvement
- Mentoring
- Management Consulting
- Enterprise Software
- Program Management
- Agile
- Customer Relations
- Team Building
- Agile Methodologies
- Financial Reporting
- Cloud Computing
- Leadership
- Integration
- Process Improvement
- Agile Project Management
- Sales Management
- Crm
- Management
- Cross-Functional Team Leadership
- Business Analysis
- Product Management
- Solution Selling
- Business Process
- Pre-Sales
- Vendor Management
- Software Project Management
- Customer Service
- Team Management
- Project Management
- Software Implementation
- Consulting
- Project Management Office (Pmo)
- Resource Management
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