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Ilber Gashi

Principal Architect | Executive Director | Chief Operating Office Technology

Role
Principal Architect Executive Director Chief Operating Office Technology at Wells Fargo
Location
Charlotte, NC, US
LinkedIn followers
500 followers
OtherView LinkedIn profile

About Ilber Gashi

Cloud Architect professional with significant experience in Enterprise/Contact Center Architecture, UC & C, integrated data, and emerging technology. This includes, cloud infrastructure/platform enablement and integration, contact center application design, CCaaS, AI self-service, GenAI, cloud base API end to end Integration and Resiliency. Expertise with large scale CCaaS solutions, and Carrier Cloud technology for next generation universal communication networks. Ability to understand business needs and translate them into technical objectives that demonstrate customer value.

Experience

  1. Principal Architect Executive Director Chief Operating Office Technology

    Wells Fargo

    Mar 2024 — Present · Charlotte, NC, US

    Leading the Contact Center Architecture domain with deep engagement in Google Agentic AI and synthetic agent technologies, aligning business strategy and cloud-based product solutions across Consumer Technology. Principal technologist driving CCaaS and Agentic AI platforms that orchestrate secure, multichannel customer interactions while elevating both customer experience and Wells Fargo employee experience at enterprise scale.

Education

  • University of Illinois Chicago

    BS, Electrical Engineering

    1992 — 1996

  • Stevens Institute of Technology

    MS, Telecommunications Engineering and Management

    1999 — 2001

Skills

  • Sip
  • Vendor Management
  • Voip
  • Data Center
  • Unified Communication
  • Emerging Technology
  • Strategic Technology Leader
  • Ip Peering
  • Session Border Controller (Sbc)
  • Avaya Aura
  • Cisco Cucm
  • Sonus Nbs
  • Traffic Engineering
  • Capacity Planning
  • Unified Communications
  • Cisco Call Manager
  • Ip
  • Emerging Technologies
  • Cisco Technologies
  • Network Design
  • Routers
  • Network Architecture
  • Ivr
  • Mobile Devices
  • Disaster Recovery
  • Telecommunications
  • Enterprise Architecture
  • Telephony
  • System Deployment
  • Servers
  • Networking
  • Pre-Sales
  • Infrastructure
  • Enterprise Software
  • Testing
  • Troubleshooting
  • Service Delivery
  • Integration
  • Cloud Computing
  • Management

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Ilber Gashi — Principal Architect Executive Director Chief Operating Office Technology at Wells Fargo in Charlotte, NC, US | Unifers