Ilaria Ballerini
Senior Associate Service & System Design @PwC Italy
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WORK HISTORY
Senior Associate Service & System Design @PwC Italy
Rome, IT
EDUCATION
Politecnico di Milano
Service Design for Systemic Change
Liceo Classico "E. Cairoli", Varese (VA)
Diploma
Alma Mater Studiorum – Università di Bologna
Dams - discipline delle Arti, della Musica e dello Spettacolo, Lettere/Studi umanistici
Sapienza Università di Roma
Laurea Magistrale LM, Media, Comunicazione e Giornalismo
Nielsen Norman Group
Service Blueprinting
SKILLS
ABOUT ILARIA BALLERINI
Hey there! I’m Ilaria, a Service & System Designer with 4 years of experience in consulting, helping organizations design meaningful, human-centered services. I design with the aim of making the world more inclusive, accessible and understandable — especially when systems are complex, fragmented or just plain chaotic. My practice blends design thinking, strategic facilitation, and system mapping to bridge business goals and people’s real needs. I love working with cross-functional teams, leading co-design workshops, and translating research into service blueprints and ecosystem strategies. I believe in continuous learning, radical collaboration, and the power of asking the right questions. I’m always looking to grow and contribute to projects that drive impact through empathy, structure and imagination.
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