Ilana Moreno

About Ilana Moreno

Every job I\'ve ever had, I\'ve ended up doing a different one.Events intern who took over design work no one was handling. Executive assistant who noticed a need for marketing and built the function from scratch. Marketing manager who stepped into an operations director role. Senior Associate who became a strategic advisor to the team leader.Four different industries. Four times I rebuilt my role around the gaps no one else was filling.I realized I was chasing subject matter when I should have been leaning into function. The thing that energizes me isn\'t what I work on, but how I work: anticipating friction, reducing waste, and translating a leader\'s vision into something a team can actually run with.Most founders don\'t wake up thinking \"I need better operations,\" but they do feel the knot in their stomach when they think:\"I feel like I’m missing something important\"\"I\'ve explained this three times, why isn\'t my team doing it?\"\"I\'m in meetings all day but I have no idea what\'s actually getting done.\"Their teams feel it too. They don\'t want the constant fire drills. They don’t want to dread meetings. They\'re working hard and they don\'t understand why the target keeps shifting.No one’s thinking \"we need a new system.\" They think: this isn’t sustainable, but I don’t know how to fix it.That’s my signal. How we work together:1. We have 1-2 calls where I diagnose where time, energy, and clarity are leaking across your operations and tools.2. I build a prioritized roadmap outlining what to fix first and tackle later, based on impact and investment.3. You decide how to move forward: work with me to build and implement, bring me on as a fractional ops partner to bridge the gap, or take the roadmap and run with it on your own.Real-world results:→ A team leader was spending 3+ hours every time her supervisor needed a project status update. We built a tracker that cut her response time to under an hour and took the fire-drill stress out of it.→ A membership team kept getting blindsided by renewals without a proactive engagement strategy. We set up a CRM system that gave them visibility into their pipeline and opened up space for more timely conversations with members.→ New hires were walking into trial by fire at a fast-paced company, feeling overwhelmed and slow to ramp. We built onboarding materials and training that made people feel like part of the team from day one and got them contributing faster.If any of this sounds familiar, book a free call → https://meet.boomerangapp.com/ilana.rooted-operations.com/discovery

Experience

1. Feeding Change Submitted a Letter Informed by the Food is Medicine Task Force that Provides Comments to Inform the National Strategy for the White House Conference on Hunger, Nutrition, and Health the Letter Aims to Address the Priorities of a Broad Patient Population, Including Beneficiaries of Federal Health and Nutrition Programs and those at Risk of Experiencing Economic and Nutrition Security

   Milken Institute

   Present

Education

• Johns Hopkins Bloomberg School of Public Health

  MSPH in Health Education & Health Communication, Environmental Education

  2021 — 2023

Skills

• Indesign
• Microsoft Office
• Public Relations
• Photoshop
• Crochet
• Draping
• Embroidery
• Hand Knitting
• Constant Contact
• Beading
• Social Media
• Fashion Design
• Marketing
• Content Marketing
• Vertical Response
• Illustrator
• Event Management
• Flats
• Styling
• Event Planning
• Patterning
• Time Management