Ilan Singer
Technical Support and Professional Services engineer. Resolve complex technical problems, implement efficient troubleshooting processes, collaborate with cross-functional team to enhance product stability.
- Role
- Technical Specialist at Veracode
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Ilan Singer
Provide global engineering technical support to Web application security programers and program manager customers – using email, Salesforce CRM, Web applications, API, QA, Project administration, Web sessions conferences, and various troubleshooting tools. Manage deployments of software systems including Alpha and beta deployments and services at customer sites. Manage customization and integration of advanced engineering development for individual projects. Ensure execution of functional, regression, integration, and performance testing, and documentation review. Develops and implements corrective/preventative action plans. Collects and analyzes data for product quality assessment. Coordinate off-shore software development activities. Manage the development of documentation. Using REST API, IDE plugins: Visual Studio, Eclipse, Android Studio, Jenkins, Jira, Java.NET, SQL Server. Analyze, track, and resolve customer issues and product development and enhancements. Test and support competitive product new version releases. Diagnose, solve, and document a range of issues - including deployment and networking.
Experience
Technical Specialist
Aug 2014 — Present · Burlington, MA, US
Education
Northeastern University
Computer Engineering Technology/Technician
Boston University
Master of Science (MS)
Northeastern University
Bachelor of Science (BS)
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