Philip Ilami
Customer Success Director @ SpyCloud | Customer Advocacy, Strategic Partnerships, Revenue Retention and Growth
- Role
- Customer Success Director at SpyCloud
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Philip Ilami
People manager and customer-focused IT professional specializing in Customer Success and…
Experience
Customer Success Director
Feb 2025 — Present · Austin, TX, US
Managed proactive renewals and retention strategies to prevent churn, solidifying customer retention.• Conducted regular adoption and training workshops to ensure clients maximize product adoption and maximize the value of what they have purchased.• Promoted innovative Cybercrime-fighting technologies, protecting and remediating in real time and aiding in threat attribution through data investigation techniques.• Led enterprise account management for top tier clientele, fostering strong business relationships and product loyalty, building revenue with growth strategy partnerships.• Conducted Partnership Reviews to highlight wins and showcase road map of product growth and create more stickiness• Attended cybersecurity conferences to represent the product portfolio and grow client loyalty.• Worked directly with C-levels, IT, Fraud and SOCs to ensure technology alignment with business goals and stay connected with metrics after implementation.
Education
Champions School of Real Estate
Real Estate License - State of Texas, Real Estate
2008 — 2015
The University of Texas at Austin
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies
Arrhythmia Technologies Institute
Certified Completion of Training, Cardiac Device Technology / Medical Device
2014 — 2015
Dallas College
Radiologic Technology/Science - Radiographer
2013 — 2014
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