Ilakya Tamilselvan
Application Support Engineer | Skilled in SaaS, APIs, SQL, ServiceNow, and Salesforce CRM | Ensuring High Uptime & Customer Success
- Role
- Engineer 1 at Wayfair
- Location
- Erode, TN, IN
- LinkedIn followers
- 500 followers
About Ilakya Tamilselvan
I’m an Application Support Engineer with 4.7 years of experience supporting SaaS and B2B…
Experience
Engineer 1
Jul 2024 — Present · Bengaluru, IN
Provided L1/L2 support for internal applications and web platforms, achieving 99.9% uptime. • Enhanced incident resolution efficiency using Datadog, Grafana, and Splunk, improving RCA turnaround by 30%. • Developed advanced SQL queries that reduced troubleshooting time by 40%. • Created Looker Studio dashboards for real-time monitoring and reporting, facilitating data-driven decision-making.
Education
Velalar College of Engineering and Technology
Bachelor of Engineering, Computer Engineering
2017 — 2021
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