Ikshita Goswami

WORK HISTORY

EDUCATION

ABOUT IKSHITA GOSWAMI

My programs & projects were built to address the most critical challenges in the BFSI domain.”With 19 years of experience delivering digital transformation at scale, I have partnered with global banks - including HSBC, NatWest, Barclays, and American Express - to lead complex, multi-million-dollar value transformation programs that redefined operational efficiency, drive customer growth, strengthened compliance, and unlocked measurable business impact across geographies (US, UK, UAE, HK, India).Currently at Deloitte, I specialize in transforming legacy landscapes into AI/ML-enabled, cloud-first ecosystems - empowering banks with next-gen capabilities in fraud detection, conversational banking, and intelligent automation. My leadership has generated over £2M in annualized benefits and eliminated 120 - 150 FTEs worth of manual effort through automation, reengineering, and data-driven delivery.As a People Leader at the core, I pride myself on building inclusive, high-performing teams across multi-vendor, matrixed environments. I’ve been repeatedly recognized for empathetic leadership, strategic clarity, and frontline problem-solving - qualities that have helped me steer programs through ambiguity, pressure, and scale.I lead from the front- owning end-to-end program outcomes- Program governance & delivery - Business case, OKRs, and financials - Governance, risk, and regulatory alignment - Multi-vendor, cross-functional delivery at scale (50+ teams)- AI-led capabilities across fraud, personalization, and conversational banking - Strong techno-functional expertise.Career Snapshot:• Accenture | Driving global BFSI programs with AI/ML and digital-first transformation (HSBC | Barclays | NatWest).• BNY Mellon | Reengineered client onboarding & KYC automation for HNI clients.• Cognizant | OFAC screening, credit risk, and treasury solutions.• Tech Mahindra | Early-career tech lead, modernizing mortgage services delivery.My journey spans consulting and captive banking environments - giving me the adaptability to navigate different operating models, governance structures, and cultures with ease. Certified SAFe Agilist | Certified Scrum Master | KPMG Certified (Financial Project Management) AI/ML Certified – McCombs School of Business, UT Austin What colleagues say about me: “Customer-obsessed, analytical, collaborative, impact-driven, and always willing to go the extra mile.”If you\'re building or scaling transformation programs that demand clarity, ownership, and impact - I\'d be happy to connect!